ECommerce FAQ's
If you have a question or would like to learn more about the services we offer please click on the links below. If you require further information please contact us.

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Questions

Answers

What do you mean by "Real time credit card processing"? Real time credit card processing is the process in which a credit card transaction is processed as it happens..

What is Worldpay? WorldPay is a transaction processing gateway. A merchant account is not required as WorldPay provides an in-house merchant account that is tied to the user's business bank account. An SSL certificate is not required as all credit card information is processed on Worldpay's servers. The end user does not have to install any additional software, however, some order form modifications must be made. More information about Worldpay can be found at by clicking on our eCommerce Services.

What is Wildfire? Wildfire is an e-commerce website building application for Windows 9x/NT 4. Wildfire allows you to easily create a fully functional web store. Video, images, banners and shopping carts are some of the available features.Wildfire has built in SSL support and therefore does not require the user to purchase an SSL certificate. Support for Worldpay is also included.For more information about Wildfire click on our eCommerce services.

How can I purchase and download Wildfire? You can purchase Wildfire License keys directly from us. You can download Wildfire from our eCommerce service

Where do I get support for Wildfire? Technical support for Wildfire is the responsibility of the manufacturer. Some support for Wildfire is available in the WebsiteOS online help under the "Using Wildfire to build your website" heading. Support questions should be referred to Wildfire's technical support department at: http://wildfire.com/support/index.html.

How does creativesparks.com support e-commerce? We support e-commerce by supplying the platform architecture to enable e-commerce websites. We provide Wildfire, a website e-commerce utility. Wildfire partners with Worldpay to provide third-party credit card transaction processing..

I have my own shopping cart but need an SSL. Do you have a Secure Server (SSL) in place that I can use? Yes, our SSL is available on the Silver and higher hosting packages.

Do I need my own certificate for SSL? No, you can use our generic certificate.

How do I setup my SSL site? All you need to do is contact our technical support department via email, Hosting Support

How do I access my site with your generic certificate? Your site will be accessible using the following URL:https://www.securewebexchange.com/theirdomain.com/

Do I get a secure cgi-bin as well? our cgi-bin will be accessible using the following URL:https://www.securewebexchange.com/theirdomain.com/cgi-bin/

Where do I place my content for the SSL with your general certificate? You'll need to place your content inside the directory called "secure" in your home directory. This directory is a symbolic link to the securewebexchange domain. Any CGI programs should be placed inside the "secure-cgi-bin" directory.

How can I purchase my own certificate? If you want your own certificate, we can assist you in obtaining it. Contact us and we will generate a private key and an electronic certificate request (CSR) with our SSL software (OpenSSL). You will need to supply us with your desired name for the secure site (www.domain.com, domain.com, etc.), the company name, operational division (if desired) and address (including city, province/state and country code).The CSR (which we will send to you via email) will have to be sent to a Certificate Authority, along with "Proof of Organizational Name" and "Proof of right to use Domain Name".The "Proof of Organizational Name" in most cases is a copy of your customer's company registration documents or certificate of incorporation. The "Proof of the right to use Domain Name" in most cases is a printout of your whois information. There are exceptions to both proofs. Contact your Certificate Authority for their exact specifications before sending any documents. If you are using Thawte, this information can be found at: http://thawte.com/certs/server/docs.html. While we recommend Thawte Consulting for SSL certificates, you are free to choose any Certificate Authority.

Where do I place my content for the SSL with my own certificate? Once we receive the certificate, your secure site will be setup. Secure content will be placed in the "secure" directory located in your site's home directory. CGI scripts are to be placed in the "secure-cgi-bin" directory.

If you require further information please contact us at support@creativesparks.com