How do I register
a domain name?
A domain
name (Web address) is more than your Internet address,
it's your Internet identity, your online brand.
It puts you on the map of today's online world,
opening you to literally millions of users worldwide.
When you register a domain name (Web address), you'll
join millions of others who are reaping the rewards
of being online.
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How do I register
a domain name?
Registering
your domain name is an easy process. To begin, type
you prefered domain name on our home page to ensure
that is currently available. Once you have verified
the domain name availability, we'll take care of
the rest. For a low fee of $14.99US per year, we
will register your domain name and handle any modifications
on your already existing domain (i.e.: transferring
your existing domain to our servers).
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What is a domain
name ?
Practically speaking,
your domain name (Web address) is the core of your
Internet identity, your online brand. Your customers
will remember this name and use it to find your
Web site, your products or your services. And since
no two parties can ever hold the same domain name
(Web address) simultaneously, your Internet identity
is totally unique.
Technically, a domain name (Web address) is an addressing
construct used for identifying and locating computers
on the Internet. While computers use Internet Protocol
(IP) numbers to locate each other on the Internet,
people find them hard to remember. Therefore, domain
names (Web addresses) were developed to permit the
use of easily remembered words and phrases to identify
Internet addresses.
For example, the domain name CreativeSparks.com
represents Creative Sparks Web sites. When you type
CreativeSparks.com into a Web browser or send e-mail
to someone at CreativeSparks.com, the Domain Name
System (DNS) translates CreativeSparks.com into
the IP numbers used by the Internet and connects
you to us.
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How can I determine
if the domain name I want is available ?
It's easy to find out if the
name you want is available. Simply enter your desired
domain name (Web address) in the search box on our
home page or in the Hosting and Domain section.
We'll tell you if the name you want is available,
and we'll give you some alternatives based on your
first choice.
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What are all
of these additional extensions?
An
extension, or Top Level Domain (TLD), is the highest-level
category of Internet names. The additional extension
choices you see here include all unrestricted global
extensions, as well as unrestricted extensions that
are available from specific countries. The extensions
.com, .net, .org, .biz, and .info are examples of
global Top Level Domains (gTLD). The extensions
.uk (from Great Britain), and .ca (from Canada)
are examples of country code Top Level Domains (ccTLD).
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How can I transfer
my existing registration to your company?
Simply specify that you are
requesting a domain name transfer, not a new one.
Please note that you should keep your existing provider
until the registrar has completed the transfer process.The
transfer can from 3 to 5 days.
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How do I point
my domain name to another domain and/or my IP address?
We will redirect your additional
domains, which are hosted or parked on our servers,
to point to your main domain for a low fee of $16.99US/year.
For example, if you own yourcompany.com, .net, and
.org, but your main site is yourcompany.com, we
can point your .net and .org domain names to yourcompany.com.
Your customers can go to any of these domains and
will be redirected to your main site.
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How do I change
the nameservers on my domain name?
Most registrars give you a username and password
so you can go to their site, login and make the
necessary DNS modifications (change hosts).
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How do I check
my email?
You can access
your email account by using Microsoft Outlook, Eudora
or Netscape Mail provided you have configured the
program to download incoming mail (POP, IMAP) and
send outgoing mail (SMTP).
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How do
I access my email when I'm away?
You can access your email anytime,
anywhere by using WebMail, our web based email application.
Simply visit www.yourcompany.com, click on "WebMail"
and type in your username and password to enter
your email box. Please note that your email will
not function properly until the domain name has
been propagated, which takes anywhere from 24 to
48 hours.
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Can you
tell me more about your hosting packages?
From a basic online business
card to a full-blown e-commerce enabled online store,
we are sure to have a package to meet your needs.
You can start with a basic package and upgrade anytime.
Whichever plan you choose, your Website will be
up and running quickly and with ongoing reliability
of 99.9% uptime.
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:: Flicker
Our starter package gets your company on
the Internet with up to 10 megabytes of
Web page content (more than enough to handle
pages of text, pictures and other information).
You also get 5 email addresses for your
staff, which are Web-enabled so you can
email from outside the office with access
to any browser. WebsiteOS gives you log
files that track how often your site was
viewed, and even which pages!
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:: Sparks Plan
As an expansion to our Flicker package,
the Sparks package offers up to 150 megabytes
of Web page content, twenty (20) email boxes
and a full line up of value added services
With 250 megabytes of Web page content,
forty (40) email boxes, real audio/video,
shopping cart capability and too many other
features to mention, your company is now
in the "big leagues" of online presence.
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::Detonate Plan
Get all of the incredible features in the
Ignite package, but reap the added benefits
of 650 megabytes of content and sixty (60)
email boxes.
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:: Explosion
Plan
Over 1,500 MB and 300 email boxes. This
is our larger version of the Detonate Plan
which primarily targets established companies
looking for a streamlined Internet Hosting
solution.
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We would be pleased
to send you more detailed information on
our packages and pricing Click
here
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Why
should I choose your VMS service rather than get
a co-located server?
The VMS service allows
you to manage your own server in a virtual environment
providing the highest level of reliability and
functionality. We take care of the hardware, software
and infrastructure so you can focus on your core
business, without the hassles of system administration,
infrastructure investments and hardware maintenance
that come with a co-located server.
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What is your
uptime guarantee and what does it cover?
We guarantee 99.9% uptime
reliability every calendar month. How can we guarantee
such reliability? Our superior, multi-redundant
network architecture allows us to operate without
service degradation or customer interruption in
the case of maintenance or equipment failure.
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What technology
do you use?
Our
packages are feature rich and offer great value
for your money. As our customer, you will have access
to features such as POP3, IMAP and web based email,
full CGI access, MySQL, MS Access databases, ASP,
ColdFusion, PHP, SHTML, FTP access and Perl, including
all common modes, and more. RealAudio and RealVideo
streaming technology are also available.Our WebsiteOS
application will allow you to have complete administrative
control of your site. With features such as file
Manager, Site Promotion Tool, Web Statistics, Ad
Manager, and WebMail Administrator among many others,
you can easily manage your site. We provide all
the applications you need in one place and make
them easy to use. Dynamic, context sensitive help
menus are always available to help you to control
all aspects of your account.
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How do I put
an e-commerce site together?
We currently offer a FREE e-commerce
application available through your WebsiteOS called
EasyStoreMaker. Your webstore can be taking live
orders in a matter of minutes with EasyStoreMaker.
Simply log in to your WebsiteOS, select EasyStoreMaker
and enter your products. This reliable, basic
e-store application has many options including:
:: 100% compatibility with your website wizard
application.
:: Merchant account not required.
:: 2-tier sales tax calculator, plus shipping
and handling charge function.
:: 100% functionality in all markets with International
currencies.
:: Email autoresponders for customers.
:: Unlimited capacity for product SKU's.
:: Auto-verification for every order to you merchant
email address.
If you are looking for a more
advanced e-store, you can use Wildfire, also available
in your WebsiteOS. Wildfire is an e-commerce website
building application for Windows NT with built
in SSL support (you will not need to purchase
an SSL certificate!) and support for E-xact and
WorldPay.Wildfire allows you to create a fully
functional webstore, quickly and easily with video,
images, banners and shopping carts as some of
the available features in two versions: SOHO and
Pro 6.0. The SOHO edition is a basic e-store that
is offered free. However, the Pro edition must
be purchased.
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Do you offer
merchant services? Who do you recommend?
We offer a complete eCommerce
solution including online credit card processing.
Please go to our eCommerce Services or email at
sales@creativesparks.com
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What package
do I need for e-commerce?
E-commerce is offered in the Sparks, Ignite, Detonate
and Explosion plans.
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How long does
it take for my hosting account to be active?
You will immediately have
access to your WebsiteOS application and will be
given FTP access to begin uploading your site. You
will receive instructions on how to access your
WebsiteOS, how to configure your new WebMail accounts
and how to use FTP, via email.If your domain is
a new registration, it will take 24 to 48 hours
for DNS propagation. This is the time required for
your domain to be visible on the Internet. If you
transfer an existing site to our servers, the registrar
can take 3 to 5 days to make the necessary modifications.
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What payments
do you accept?
Domain Name Registrations and monthly hosting packages
require a credit card (Visa, MasterCard, American
Express).You can pay by check or money order if
you sign up for an annual hosting account. Checks
and money orders should be made payable to:
Creativesparks.com, Inc.
27 Previn Court, Alliston, Ontario, Canada L9R 1N8
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What is WebMail?
The VMS service
allows you to manage your own server in a virtual
environment providing the highest level of reliability
and functionality. We take care of the hardware,
software and infrastructure so you can focus on
your core business, without the hassles of system
administration, infrastructure investments and hardware
maintenance that come with a co-located server.
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WebMail is more
reliable
WebMail
operates on a clustered server environment that
is both fully redundant and monitored 24X365. You
won't hear that chilling phrase "email's down!"
once you are using WebMail. WebMail offers a 99.9%
uptime guarantee that is backed by a solid Service
Level Agreement (SLA).
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WebMail is economical
The true costs of running
email in a company are higher than you may think.
If you do it yourself, there are servers, software,
and technical staff to pay for. If you use email
from your Internet Service Provider, you may save
money, but get a second-class service. The WebMail
solution makes system administration so easy, any
non-technical administrator can do it. A low monthly
fee gives you big company performance at small company
prices.
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WebMail makes
you more productive
Your
users, employees and customers will all see the
difference from WebMail. Powerful and useful features
mean you can do things that improve your everyday
business. For instance,
:: 50Mb Storage/20Mb File Attachments - Store ten
(10) times the amount of email typically
available in most email systems. Send or receive
up to 20Mb file attachments.
:: Web Mail - WebMail supports POP3, IMAP and Web
Mail so your employees can securely access
their mail from any location. This enables work-at-home,
overtime and traveling employees
to be more productive.
:: Autoresponders - Gives you the ability to notify
correspondents of short-term absences. Improve
customer service and manage expectations of your
communications partners.
:: SPAM-filtering - Block unsolicited bulk email
from your company that ties up servers,
degrades your system performance and distracts employees
with redundant or offensive
messages.
:: Catch Alls -Set up email addresses that direct
multiple mail addresses to a single address.Great
for setting up email response queues that can centrally
gather sales@, marketing@and
info@yourcompany.com.
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What
is supported by the JSP service?
The current JSP service supports the execution of
Java Server Pages. These are files which have the
suffix ".jsp" for their file name.
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What
is a JSP file?
A
JSP file is used as a method for creating dynamically
generated web content. In other words, you can display
information or responses on your website based on
information input by people viewing your website.
This functionality is similar to using ColdFusion,
PHP or ASP.
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Can
I run Java Servlets?
Not at the present time. Support for Java Servlets
is currently in development and will be available
soon.
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How
do I enable the JSP service?
In
order to enable JSP support, please contact our
technical support center at support@creativesparks.com
for assistance.
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How
do I disable the JSP service?
In order to disable JSP support, please contact
our technical support center at support@creativesparks.com
for assistance.
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After
I make my request, how long will it take for the
service to be enabled or disabled?
Please allow two business days
for JSP support to be activated or deactivated on
your end user’s domain.
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Where
should I upload my JSP files so they will work?
You can upload and run
your “.jsp” files from anywhere within
your /public/directory.
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Where
should I upload Java class files (and associated
resources)?
You
can upload Java class files and associated resources
into /public/WEB-INF/classes/ directory. This directory
contains any Java class files (and associated resources)
required for the application, including non-servlet
classes that are not combined into JAR files. If
the classes are organized into Java packages, the
end user must reflect this in the directory hierarchy
under /WEB-INF/classes/.
For example, a Java class named com.mycompany.mypackage.MyServlet
would need to be stored in a file named /WEB-INF/classes/com/mycompany/mypackage/
MyServlet.class.
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Where
should I upload JAR files?
You can upload JAR files into
/WEB-INF/lib/. This directory holds JAR files that
contain Java class files (and associated resources)
required for the application, such as third party
class libraries or JDBC drivers. The classes in
the /WEB-INF/classes/ directory, as well as all
classes in JAR files found in the /WEB-INF/lib/
directory, are made visible to other classes within
the particular web application. If you include all
of the required library classes in one of these
locations, you must check licenses for redistribution
rights for any third party libraries you utilizes.
Please allow two business days for JSP support to
be activated or deactivated on.
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