Will my logo be
unique or is it generic?
All our logos are unique. Every
design is made from scratch using the information
that you provide on the Customer Information Sheet
and our creativity. Many logo design companies on
the Internet offer extremely low prices. BE CAREFUL,
you get what you pay for. There are many programs
available that allow you to pick a pre-designed
logo and type in your information. It may be less
expensive but you are sharing your corporate identity
with hundreds of others and more importantly you
may find it difficult or impossible to create a
Trademark.
|
Why do we
not have access to your rates online?
We want to grab your attention
through our design capabilities not because we are
the cheapest site you visited. Many of the down
and dirty, low ball rates that are published on
the Internet are generic designs which are hard
or next to impossible to Trademark or through a
factory assembly line. Most quality design firms
will encourage you to browse their site and ask
questions. We want your business…and more importantly…you
need a design firm that is going to create a unique
identity for your company. Many of these fly by
night assembly lines don't care. They want volume.
We find that clients seeking the lowest rate on
the Internet do not want to wait a millisecond for
our email to arrive. They want to get the lowest
price, right now this instant. We like to target
an entrepreneur who understands the importance of
their corporate identity. The ironic part is the
person seeking the cheapest rate usually ends up
spending more for a mediocre logo and usually ends
up unsatisfied in the long run. Our rates are actually
very competitive much less then traditional logo
design companies and are quite attractive side by
side our true competitors.
|
What are the main differences between
the rate packages you offer?
The primary difference is time.
Our packages range from less then 24 hours to a
2 week turn around time for your preliminary drawings
to arrive. The packages also offer a variety of
services from free custom imprinted CD's to free
overnight delivery. Some of the more comprehensive
packages offer extra preliminary drawings and revisions
with a variety of bonus formats.
|
|
Would you please
give a brief description of the formats that you
offer?
We have bundled the most common
formats used in today's graphic industry. We want
to give you a better understanding of what you
are receiving. If you require a file format not
on the list please contact us and we will try
to find it for you and convert the file free of
charge:
:: swf - This
is a Flash Format used with multimedia or animated
presentations.
:: Other Formats
available at minimal charge: CreativeSparks.com
can also supply SwF files(flat color-matched Flash
format for rapid import into Macromedia Flash
presentations), fully layered .fla files (layered,
separated and labeled color-matched Flash source
files that can be quickly animated using Macromedia
Flash - All Flash formats are vector based and
scalable for sizing on the web. CreativeSparks.com
can also create Flash intro animations that can
be used on web sites ands as screensavers.), Animated
.gif files for non plug-in animation of the web.
Charges for these formats depend on the complexity
of your logo (contact our customer service department
upon completion of your work for a detailed quote).
:: Pixel
Based or Rastor Image Formats
Rastor image
format breaks the image into a series of pixels,
small coloured dots.
.jpg (300 dpi) This is a high resolution
pixel based file which can be imported and converted
in most of today's desktop publishing software.
The file can also be used in many of the photo
editing software programs like Adobe Elements
or Photoshop. The file can be resized.
.gif (72 dpi 216 index color). This
is a low resolution format which is used on the
web. You can not manipulate the size but it creates
true colour accuracy and is great for quick downloads.
.tif This is a pixel based format
which is typically great for print but not suitable
for the web. It can be any resolution.
.bmp The bitmap format is pixel
based. A simple series of coloured dots. Generally
they are good images but not exceptional compared
to the other formats we produce. They usually
are a larger file due to their limited compression
capabilities.
If you require a format not provided on this list
please email us at support@creativesparks.com
or contact your assigned graphic artist.
:: Vector
Image Formats
Vector Image formats are usually specialized
formats designed for specific programs. Adobe
Illustrator - .ai or CorelDraw - .cdr. They are
vectors of data which are saved in mathematical
formats rather than pixels or bits of colour.
One of the main advantages to using this format
is scalability. You can increase or decrease the
image without jagged edges.
.cdr This is a vector file format
used by CorelDraw.
.ai This is a vector file format
used by Adobe Illustrator.
.eps The
artwork is produced in Encapsulated Postscript
format. It is vector based and can be read by
both PC and Mac software. This format is scalable.
You can resize the image. This format is used
primarily in the print reproduction industry.
If you require a format not provided on this list
please email us at support@creativesparks.com
or contact your assigned graphic artist.
:: Other File Formats
We also offer .swf and .fla formats used
for multimedia presentations and animation. If
you would like more information about our multimedia
services please visit our Gallery or email us
at sales@creativesparks.com
|
Do you have any additional charges?
We try to give our clients a
flat rate. The majority of the orders we produce
never generate extra charges. The small amount that
do reflect extra charges are usually client driven.
Some of our clients would like an extra CD or possibly
an extra preliminary drawing. For small items ie:
a client likes the logo but wants to change the
colour, we will revise the logo for free. If the
client requires a totally new look, then we would
notify them of the extra charge. All charges are
outlines in our rate sheet. There are no hidden
set up fees or film charges or any other fees out
of the ordinary.
|
What
information will help create my logo on the Customer
Information Sheet?
The possibilities are endless when
it comes to the combination of fonts, colors ,
graphics. It is important that we understand your
company so that we can create an effective identity
for your business. We don't require pages of information
maybe just an a sentence or two. It is important
to communicate any color imagery or color combination
that you my visualize. You will receive your color
recommendations with a couple of other versions.
If you don't have any colors in mind, don't worry
- that's part of our job. Another important point
is style of logo.
:: Font - let our design
team us their creative talents by using unique
fonts.
:: Graphic - as abstract or
conservative as you would like your company to
be
portrayed.
:: Illustrative - do you want a
more complex logo - an image of your company
or photo -& please keep in mind that some
illustrative based logos are more expensive
to print since they usually have more color.
:: Blend - you may
want to have a mixture using any combination above.
If you're not sure we will
provide you with 3 - 5 preliminary logos to choose
from depending on the package you purchase or
visit our Gallery.
|
|
How
do I contact you directly regarding my logo?
From time to time, you may
want to contact us directly. If it's not urgent,
contact us at support@creativesparks.com
and we will get back to you as quickly as possible
with an answer to your question. If you require
immediate assistance please contact us at 1-866-766-0366
or click our Chat Live Button to talk to one of
our customer service representatives. We understand
how frustrating it can be to contact a company
who ignores or refuses to return calls. You are
important to us and we will happily answer all
your questions in a timely fashion.
|
How do I know
when my preliminary drawings and revisions are complete?
We wanted to design
a system which was simple and effective. We found
that once our graphic artist completes the job they
will send you an email with a UserID and Password.
Click on the link provided in the email, enter the
UserID and password, and approve or make a comment
on the revisions and submit. Please note: all information
is stored behind a Firewall on a secure site for
your protection. Every email is scanned using Symantec
Anti-Virus. We want to eliminate as much stress
as possible for both of us.
|
How
do I communicate with my designer?
Our site is made to
be as efficient as possible. Your time is important
and being involved with a small and medium sized
business you end up wearing many hats and getting
pulled in twenty different directions. You become
the head coach, quarterback and cheerleader. Most
of our clients never have to speak directly to their
graphic artist. The majority of the communication
is done by email. If you require to speak to one
of our artists you may call our toll-free number 1-866-766-0366,
chat online or fax any information you my like to
discuss and we will get back to you as soon as possible.
Your time is money and its better spent working
on your business.
|
How do I order
a logo design?
It's quite simple. Click the
Order Now button and follow the 4 steps: Pick a
package, Fill out the Customer Information Sheet,
submit a 50% deposit and the balance on completion.
Once we receive your Customer Information Sheet
we will be sending you your preliminary designs
based on the package you best suited for you.
|
Can you describe
the payment process?
We have taken the furthest steps
to ensure that you are comfortable with our companies
payment process. First, Creativesparks.com has been
active since November, 1999. One of our main roles
was working as a Strategic Partner with Nortel Networks
Supply Management. We were responsible for coordinating
and acting as a liaison for Nortel Networks Non
Contractor Supplier base. When we were awarded the
contract , one of our primary responsibilities were
issuing the cheques to pay the suppliers on Nortel
Networks behalf. During this time we established
an efficient system to process payments. Over time
we have continued to improve the service. As of
today, we can welcome almost anyone globally to
our site and ensure a simplified payment process.
We accept Visa, MasterCard or money orders. All
of our credit card transactions are processed on
a secured site. We are a member of Verisign sit
behind a Firewall. Your peace of mind is important
to us. If you have any questions regarding the payment
process or security or even would like to contact
references please contact us at mailto:info@creativesparks.com
|
How do I know we
can trust the security on your website?
We use "VeriSign," the industry
standard to provide protection for your credit card
information. Your credit card number will be encrypted
for safe transmission. Your privacy is respected.
|
Do we accept international
orders?
Absolutely! If you browse through
our Gallery you will find that most of the creative
work was done for international clients. We have
created a user-friendly interface which allows our
international clients to process orders seamlessly
through our secure credit card processing platform.
You will find that some of our services are now
offered in French, Spanish and Chinese.
|
How do I receive
my approved logo?
During the creation process,
the preliminary drawings and revisions are hosted
on a secured site behind a Firewall with UserID
& Password access only. You may not have noticed
but your images were posted in a low resolution
format. Once you have approved the logo it will
generate a high resolution version. You will be
instructed to download the file at your leisure.
Secondly, all of our logo designs are burned on
to a CD and sent via ground service to your company
at no charge. Click on the courier service or extra
copies required if you would like to receive the
hard copy any faster. Please keep in mind that your
downloaded formats will work exactly the same.
|
Will my new logo
be ready to use as soon as I download the file?
Absolutely, once you receive
your logo you will be able to use it immediately.
More importantly, you will be provided the most
common formats so that you can present them to your
service bureau or any other supplier that may require
your logo.
|
Are you able to
animate my logo?
Your logo can be animated at
any time. There is a small fee depending on the
complexity of the logo. If you would like us to
quote or proceed please contact us at mailto:sales@creativesparks.com
or Click our Order Now Button
|
What other services
do you provide?
Creativesparks.com was created
to provide small and medium sized enterprises with
a full portfolio of services to help create your
corporate identity. We provide web hosting, web
design, print, promotional products, print on demand,
legal services, and loyalty recognition awards.
Please click here or on our Services
Button for more details on each of our product lines.
|
What should I do
if I loose my file?
Don't Panic. We save a copy of
your file on a secured site. We highly recommend
that once you receive your file to make a series
of copies. Place the copies in a safe location where
they can be accessible if an emergency were to arise.
We will provide you with a copy of your logo, however
there is a $60 service fee to release the file.
To avoid this cost all you require is a simple back
up. Please keep this in mind!!!
|
Who owns
the design?
Once your account is paid in
full…you own the rights to your logo. We will send
you the appropriate documents that transfer the
ownership of the copyright to you. Please make sure
that you retain a copy of the file and send a signed
version back to our office. We keep all of our clients
signed versions of the Copyright Transfer Forms
on hand in case there is ever a dispute.
|
Do you guarantee
a Trademark & Name search for your logo design?
We do not guarantee your Trademark
or name search. Prior to the design of your logo
you should have a proper name search performed.
It's worth the extra cost. For more specific details
about our Trademark & Name search Policies please
click here to review our Terms & Conditions.
|
![[]](img/shim.gif){kind=spacer}
