What is your turnaround
time?
Our turnaround time for our online
section varies on the product. Letterhead &
Business Card are shipped usually within a week.
Greeting Cards are shipped in 48 hours and our specialty
products are shipped within 15 days. If you chose
Option B, our custom feature, you will receive your
preliminary drawings within 7 days. It will take
approximately 10 - 15 days after your approval before
the product is shipped. If you require a faster
service please contact us at print@creativesparks.com
|
What if I do not
have a logo?
No problem. If you would like
a logo please contact us at mailto:design@creativesparks.com
You will have a logo in 24 hours to 2 weeks depending
on the package that you shoose.
|
How do I handle
a complaint or a return?
We do our best to make sure each
item is shipped exactly as it is ordered. Please
contact us as soon as possible if you have a concern
with your order. If we cannot resolve the issue
please feel free to return the product. Please make
sure that you contact our Customer Service Department
to receive a Return Authorization Number. Returns
will not be accepted without authorized number.
Contact us at mailto:print@creativesparks.com
|
Can you print
foreign Languages?
Yes, we can print foreign languages
when the letters are from the English alphabet.
|
Do you produce
a mail-order catalogue?
Unfortunately, we do not. We
have spent most of our time developing a user friendly
website so that you can save time and money. We
feel that you have more flexibility & fun shopping
online using our interactive templates. You can
create your own business card and letterhead in
just a couple of minutes.
|
How do I know
we can trust the security on your website?
We use "VeriSign and GEOTrust,"
the industry standard to provide protection for
your credit card information. Your credit card number
will be encrypted for safe transmission. Your privacy
is respected.
|
Are you able to
help us with creating a verse or addressing?
Absolutely, for excellent advice
on verse options, etiquette and addressing information
for your event, check out www.verseit.com!.It's
quick, easy and a fun way to create a verse interactively.
|
How do I make
changes to my order?
If you've sent your order and
you've found you've made a mistake, please call
us immediately. We will confirm the status of your
order, and will let you know if a change can be
made. Please note additional fees may be required
to stop your order to make a change. We encourage
you to look over your order very carefully before
sending it to avoid the cost of having it reprinted.
|
How do I order
an additional amount?
Contact us immediately if you
discover you need to increase the quantity. We will
try to catch the order before it's printed. The
price for an additional 250 is always a better value
than a new order for 250. Consider ordering an extra
250 in case of mistakes or last minute additions.
If your order cannot be stopped before it is printed,
we will notify you, and you will be charged the
new order price.
|
How do I place
a reorder?
If you placed your order through
our online print website you would select the "Order
Status/Reorder" link on the home page. You will
need your confirmation number and zip code to recall
your previous order. You can make the changes you
want by editing your order and resubmitting it.
If you are reordering a custom order, please contact
us at mailto:print@creativesparks.com
Please include your company name and last invoice
if possible. We keep records of all our custom print
projects for a two year period.
|
How do I check
my order status?
If you ordered through our online
interactive print website, simply click on the "Order
Status/Reorder" link on the home page. You will
need your confirmation number and zip code to recall
your order. The status of your order will be displayed.
If your order has shipped, you will be able to track
it online. If you ordered a custom print project
please contact us at mailto:print@creativesparks.com
|
Will my job match
what I see on my monitor?
The color should be fairly close.
You will be surprised at how close your monitor
will be to the job produced. We can not guarantee
the colors since there is such a wide difference
in monitor calibration and the different technologies
but in general our client are extremely satisfied.
|
Do you offer
Rush service?
Yes & No - If you order
through our online interactive print website we
cannot offer Rush service. Our production time is
so fast, we are unable to rush your order once it
is in-house. However, we suggest you choose an expedited
shipping method on the shipping screen to ensure
the quickest delivery. If you order a custom print
project we can certainly try to meet your requirements.
Please contact us at mailto:print@creativesparks.com
|
How do I Pay
for my print order?
We accept major credit cards.
Payment for our online interactive print website
is due at the time your order is placed. You may
be billed sales tax on your final invoice total
depending on the state or province you are in. If
you order a custom print project a 50% deposit is
required and the balance due upon completion.
|
Do you have an
order cancellation policy?
Yes we can try to cancel your
order. Please contact us as soon as possible if
you need to cancel your order at mailto:print@creativesparks.com
If your order has been placed into production we
cannot refund your money. If we are able to stop
the order prior to production will charge a 15%
fee and your credit card will be issued a credit
immeadiately.
|
What type of
print process do you offer?
Most of our personalized paper
products are printed using thermography, which is
a process which provides a beautiful raised lettering
effect. Envelope flaps and holiday cards are flat
printed. Foil stamping is an option for some holiday
cards and many accessory items.
|
How fast can
I expect my product once it has been shipped?
Most orders are shipped via
UPS Ground Service. Depending on where you're located,
this will mean an additional 2-7 days for your order
to arrive. If you need faster service, please indicate
a different method on the shipping screen. We do
provide international shipping to countries serviced
by UPS. You may select the "International Shipping
Available" link on the home page for a complete
listing of the countries. Charges are based on weight
and destination.
|
| TECHNICAL ISSUES |
What can I do
if my computer display freezes or shows errors?
If your machine locks up, you
might try to refresh or reload your page. If problems
persist, please contact us so we can be of assistance.
If you are in the middle of the ordering process
and you freeze up, you'll need to retype and resubmit
your order.
|
What is an Access
Code?
When an access code appears,
it helps us know where you are ordering from.
|
What is a Sequence
Error?
If you receive a sequence error
while processing your request, it is most likely
due to using your browser's back and/or forward
buttons. It is important to use the site navigation
buttons, such as edit and continue. If problems
persist, please contact us atmailto:print_support@creativesparks.com
|
GLOSSARY OF
TERMS
|
Blind Embossing
Blind embossing is a printing
method where an image is pressed into paper resulting
in a raised design. The embossing is termed "blind"
because the design is formed without ink or foil.
(Debossing is an image stamped onto paper or a napkin
without ink or foil; it appears "indented.")
|
Bright White
This shade is the ultimate in
white, very crisp, pure and bright!
|
Deckle Edgee
An uneven, feathery edge on
a piece of paper is called a deckle edge. This edge
is most commonly found on parchment invitations;
however, other papers may also have deckle edges
and will be noted in descriptions.
|
Die-Cutting
The process of using sharp metal
rules to cut shapes and designs into paper. Die-cutting
includes cutout shapes and sculpted edges.
|
Double Envelopes
The traditional set of two envelopes
is used with formal invitations and announcements.
The outer envelope is addressed to the guest and
may have your (the sender's) address printed on
the back flap. The inner envelope, with the invitation
and enclosures is enclosed inside the outer envelope.
The inner envelope carries only the guests' names.
The inner envelope is available with a coordinating
liner; it is not gummed and is not sealed.
|
Ecru
This color is a warm creamy
beige.
|
Embossing
Embossing is like blind
embossing above, only this type of printing uses
ink or foil on the raised area to add drama and
dimension.
|
Foil Stamping
This effect is achieved when
colored foil is hot-stamped onto paper (perhaps
a Christmas card) or accessory items, such as napkins.
|
French-Fold
A sheet of paper folded twice
to create a four-paneled invitation is considered
French-folded. This fold is most common with parchment
invitations.
|
Layers
This term indicates layers of
paper tied or glued together. If the top layer is
translucent and the lower is decorative paper, you'll
see a muted version of the lower layer through the
translucent top.
|
Liners
This term refers to the decorative
paper used to line the inside of an inner envelope
or a single envelope.
|
Panel
A panel is the center section
of your invitation "framed" by a raised area of
paper. It also refers to pages facing each other.
For example, a tri-fold invitation when opened fully,
has a left, middle and right panel.
|
Parchment
This translucent paper is made
to look like original parchment. This distinctive
paper adds a softening effect to any invitation,
and can be used singly or as a layer.
|
Pearlize
The process that applies a luminous
pearl-like finish to part of an invitation, usually
to an embossed design, is called pearlizing.
|
Short-Fold
A short-fold is created when
a sheet of paper is folded once, not exactly in
half, forming an invitation with a short front panel
and longer back panel.
|
Thermography
This type of printing is created
by adding a resin powder to wet ink, which when
heated, creates a raised surface.
|
Tri-Fold
A tri-fold is created when a
sheet of paper is folded twice to form a three-paneled
invitation. Both outside panels are folded inward
to cover the center panel.
|
Vellum
Vellum is a paper with a rich,
smooth finish paper.
|
White
This shade is a soft white,
like wedding gowns. It is a delicate hue.
|
Z-Fold
A z-fold is created when a sheet
of paper is folded twice in accordion fashion to
form a three-paneled invitation.
|
![[]](img/shim.gif){kind=spacer}
