Can I get help on weekends
or holidays?
Yes, as a member, you can get
the support you need 365 days a year. Even on Christmas
Day or New Years Eve, you will never be stranded
with a computer problem again.
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Is your online enrollment
secure?
Yes, secured online enrollment
is available. Telephone enrollment is also available
via our toll-free number, 1-866-766-0366
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Can I get support when
I'm outside the U.S.?
Yes. If you are traveling, you
can access support via our international direct
dial phone number, 330-227-3921.
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I live in Canada. Can
I get support through your plans?
Yes, our tech support is offered
throughout North America.
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How long is the on-hold
time?
Our goal is to deliver the support
that you've imagined in the first place. We understand
that your time is valuable so our hold times are
much lower than industry standard. Business Plan
members will wait NO more than an average of 3 minutes
and Home Plan members will wait NO more than an
average of 7 minutes. And generally, our average
actual on-hold time is even lower than that.
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Can I buy a membership
for my friend or family member?
Yes, our membership programs
make excellent gifts for friends and loved ones.
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Do you support software
problems?
Yes, unlike most technical support
services, we support not only your hardware, but
also your software, in order to keep you productive.
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What software products
do you support?
Click here for a list of our
supported software.
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What hardware products
do you support?
Click here for a list of our
supported hardware.
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Besides for email and
call in phone support what other advantages are
there in signing up with CreativeSparks Tech Support?
Where do we start? We offer online
system diagnostics, Online Virus scan and system
maintenance tools. You will not find such a comprehensive
tech support package anywhere!
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When will my credit
card be charged?
Your card is charged immediately
upon submission of the credit card information.
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Are the memberships
transferable?
You may transfer your membership
coverage from one PC to another if you've purchased
a new PC. The membership benefits are not transferable
from one individual to another.
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Can I buy a membership
for a child?
Yes, there are no age requirements.
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Do you offer onsite
service if I can not resolve the issue through phone
support?
If you enroll in the Ignite or
Detonate Plan you will have unlimited next day onsite
repair. Our tech support agent will come onsite
to fix your technical issue free of charge.
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Our business is interested
in your service. What added advantages does the
Ignite Business Plan offer?
Besides for onsite repair, the
Ignite plan also features laptop support, a dedicated
account rep and added support for businesses including:
LAN Troubleshooting, Network configuration and connectivity,
performance optimization, recommendations for upgrades/updates,
instructions on installation and configuration on
new hardware/software and remote diagnostics of
malfunctions with computer hardware components.
Your business will be in good hands with Creative
Sparks Tech Support!
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What if my computer
needs a new part? Will Creative Sparks Tech support
service us?
If you are a member of the Ignite
or Detonate Plan you are automatically covered for
Part Failure Coverage, if your hardware parts such
as your monitor or motherboard fail for any reason.
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