What is Email Virus
Scan?
Email Scanning verifies that
email and attachments entering and leaving your
network are free from viruses and other malicious
code.
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Do I need to install
any special software?
To use our system you don't need
to install or maintain any hardware or software.
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What email programs does Email Virus
Scan support?
All email client software is
supported, including Webmail.
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Does Email Virus
Scan change my email settings?
No, email scanning keeps your
original email settings.
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Does Email Virus Scan delay delivery of email?
The scanning of email is done
when the email is sent to our servers. It takes
approximately 0.1 seconds to scan for viruses using
our virus scanning technology.
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We already have virus scanning. Why do we need Email
Virus Scan?
Desktop software only protects
your network from resident virus attacks and risks
associated with floppy disks. A recent study by
ISCA labs indicated that almost all viruses are
transmitted through email or directly over the Internet.
Virus protection at the desktop is important, but
even with virus protection at other levels of the
network; stored data and computer networks are still
vulnerable to attack. In order to ensure that the
data on these systems are virus-free, a multi-tier,
multi-protocol defense system needs to be implemented.
Our service completes the vital defense you will
need to protect your systems from email-borne viruses.
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Does Email Virus Scan work on Domain Forwarding,
and Catch-all?
Email Virus Scan will scan all
domain forwarding and catch-all email if it is forwarded
to an email address that has virus scanning enabled.
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Does Email Virus Scan slow my computer down like
desktop virus scanning?
No, there is no scanning done
by your desktop computer. Email scanning is done
at the server level.
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How do I enable Email Virus Scan on a customers
account?
:: Log in to WebhostOS
:: Look up the customer's account
:: Click on the "additional services"
button
:: Click on the "Add" menu
:: Select "Virus Scanning" from the drop-down
menu that comes up
:: Click on the "Add" button (note: please
do not confuse this button with the "Add"
menu at the top of the screen)
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If I enable Email Virus Scan, how do I know it has
been activated?
After we enable the service,
it will take less than five minutes to begin scanning
your email. To confirm it has been activated, click
on "Easymail Setup" on the WebsiteOS menu,
and see if a Symantec logo appears on the Easymail
Setup screen.
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Why did you choose Symantec over another company?
Symantec is the world leader
in Internet security technology. The company is
a leading provider of:
:: Client, gateway and server security virus protection
:: Firewalls and virtual private networks
:: Vulnerability management
:: Intrusion detection
:: Internet content and e-mail filtering
:: Remote management technologies and security
These services are provided to enterprises and service
providers around the world. Symantec offers the
best solution, stability, credibility and value
for its users.
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How often are the virus definitions checked and
updated?
Virus definitions from Symantec
are updated on an hourly basis. Our relationship
with our anti-virus supplier also allows us preferential
updating. This means that we quickly receive updates,
as they are made available from Symantec.
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How effective is Email Virus Scan in preventing
virus attacks?
No anti-virus technology can
guarantee 100% success in stopping all viruses.
Symantec, however, is the market leader with the
most advanced technology for detecting viruses,
including the latest virus definitions to keep your
protection levels current.
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What will happen to my email if it is infected with
a virus?
In some cases, the entire attachment
will have to be removed, but you will still get
the text portion of the email.
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Why do I have to pay for the full amount when I'm
only using 1 or 2 email addresses?
Email Virus Scan is very economical
to buy on a per domain basis vs. a per email account
basis. One low price lets you add protected email
accounts - up to ten (10)* - without the hassle
or cost of ordering one at a time. This solution
is far more cost-effective for you than having to
purchase individual user protection on a per-client
basis. (*five (5) emails - Weblite/3 Emails/VM Server
domains.)
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